tag:blogger.com,1999:blog-8106820546854003223.post4865260023599544719..comments2024-03-06T19:27:17.852-05:00Comments on The Toad Stool by Alan Wolk: Zappos And The Great Twitter Give-AwayAlan Wolkhttp://www.blogger.com/profile/12911841405348126875noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8106820546854003223.post-2292721782398568082008-04-12T16:44:00.000-04:002008-04-12T16:44:00.000-04:00thank you tony for taking the time to personally g...thank you tony for taking the time to personally get involved in this. i feel much better now.<BR/><BR/>still not sure about the cookware though ;-)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8106820546854003223.post-71691200548544516302008-04-12T15:58:00.000-04:002008-04-12T15:58:00.000-04:00Thanks for following up on this Tony. It really sh...Thanks for following up on this Tony. It really shows that you guys are interested in putting your customers first. Your candid-and-helpful responses are greatly appreciated.Alan Wolkhttps://www.blogger.com/profile/12911841405348126875noreply@blogger.comtag:blogger.com,1999:blog-8106820546854003223.post-65007921545358869932008-04-12T12:20:00.000-04:002008-04-12T12:20:00.000-04:00hey sixth reader -if you want to email me directly...hey sixth reader -<BR/><BR/>if you want to email me directly i'm happy to look into the details of your sister's transaction. my email is tony [at] zappos.com.<BR/><BR/>based on just the information you gave, it sounds like it's because she lives in ireland, and unfortunately we don't ship internationally (except for canada).<BR/><BR/>we do however accept international credit cards for domestic shipments, but due to the large amounts of attempted fraud from international credit cards, we've had to put into place extra security procedures which include what you mentioned.<BR/><BR/>anyway, feel free to email me and i'll look further into it.<BR/><BR/>as far as zappos selling cookware goes, yes i agree it's a little crazy. but we like to be fun and a little weird sometimes.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8106820546854003223.post-8484501117433790902008-04-12T10:26:00.000-04:002008-04-12T10:26:00.000-04:00didn't mean to swear. sorry. but it just happened...didn't mean to swear. sorry. but it just happened recently and the whole thing was mind-bendingly uncool for an online company. and the cookware thing i think is proof that zappos has completely lost the plot.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8106820546854003223.post-56325247282287611262008-04-11T22:07:00.000-04:002008-04-11T22:07:00.000-04:00funny you mention zappos. My sister in Ireland is...funny you mention zappos. My sister in Ireland is addicted to a certain style of american skechers not available in europe. So she tries to order a pair<BR/>from zappos. They claim they take "internationsl" credit cards. Rather big of them considering the worldwideness of the web. <BR/><BR/>So my sister places her order. And then zappos.com emails her asking her to fucking FAX copies of her credit card AND her ID to them. remember this was supposed to be an Internet transaction! So i offer to pay it using my credit card. I call up zappos. Apparently me offering to pay for my sisters skechers with a valid credit card is an impossibility. Just cant be done. <BR/><BR/>So I swear at the zappos person, hang up, and order the shoes off skechers.com and ship them to my sis. <BR/><BR/>Even dumber than that, zappos sent me a spam email annoncing they now also sell, wait for it, cookware! <BR/><BR/>Of course! Shoes...cookware. Why didn't I think of that.<BR/><BR/>His tweets had bloody better be good!Anonymousnoreply@blogger.com