Brilliant YouTube video, very funny. Blond actress is especially talented at capturing nuances of nefarious passive/aggressive clients. About 4.5 minutes long. Big thanks to Cam Beck for bringing this to my attention via Twitter.
PS: If anyone knows who made this and if the creator is open to public kudos, let me know.
PPS: Thanks to Dave Edwards for alerting me to the fact that the YouTube link was no longer working and providing the link to break.com featured above.